1. Information We Collect
When you interact with Absolute Chimney Pros via our website, service request configurator, diagnostic portal, or by speaking with our dispatch desk, we collect information that you voluntarily provide to facilitate residential chimney safety services, including:
- Contact Details: Full name, telephone number, email address, service property address, and billing address.
- Property & Chimney System Data: Chimney construction type, fireplace unit age, fuel type (wood, gas, pellet), reported drafting symptoms, prior home inspection reports, and access specifications (gate codes, attic hatch locations).
- Diagnostic Video Records: Level 2 video inspection footage, high-definition camera snapshots, and forensic flue condition reports captured by our technicians during service appointments.
- Digital Analytics Data: IP address, device type, browser characteristics, referring URLs, and page navigation patterns collected via secure session cookies to optimize website performance.
2. How We Use Information
Absolute Chimney Pros uses collected homeowner information exclusively for legitimate operational purposes:
- Dispatching mobile service vans and scheduling field technicians to your property with optimal routing.
- Preparing line-item written estimates, Level 2 inspection reports, and service documentation.
- Communicating pre-arrival status updates (e.g., 30-minute advance calls) and dispatch notifications.
- Processing secure credit card, debit, or check payments upon satisfactory completion of service.
- Maintaining long-term maintenance records for service history and workmanship documentation.
3. Mobile Communications & SMS Policies
When you provide your telephone number during online booking or phone intake, you consent to receive transactional communications regarding your scheduled appointment. This includes automated SMS confirmations, 30-minute pre-arrival notifications, technician ETA updates, and links to your completed digital inspection report.
Opt-Out Protocol: You may opt out of SMS notifications at any time by replying STOP to any automated text. Reply HELP for assistance. Message and data rates may apply depending on your cellular provider. Opting out of SMS does not cancel your scheduled appointment; our dispatch team will contact you via landline or direct phone call instead.
4. Data Security & Storage
We implement stringent technical and organizational security safeguards to protect your personal information against unauthorized access, loss, or alteration. All web transmissions through our multi-step booking configurator are encrypted via Transport Layer Security (TLS 1.3). Digital inspection reports and diagnostic photos are stored on SOC 2-compliant encrypted servers accessible only to authorized dispatch personnel and CSIA-certified field managers.
5. No Sale of Personal Data to Third Parties
Absolute Chimney Pros does not sell, rent, trade, or monetize your personal information to third-party data brokers, lead generators, or marketers. We share information solely with trusted service vendors operating under strict confidentiality agreements to facilitate our core business (e.g., payment processors, SMS gateway carriers, and cloud backup systems).
6. Homeowner Rights & Record Requests
Depending on your state of residence (New Jersey, Pennsylvania, or Delaware), you possess rights regarding your personal data:
- The right to request a copy of all personal records and inspection histories associated with your address.
- The right to correct inaccurate property information or contact details.
- The right to request deletion of your marketing contact information (subject to state statutory requirements for contractor transaction and service records).
7. Contact Information
If you have questions regarding this Privacy Policy or wish to exercise your data privacy rights, please reach out directly to our corporate headquarters:
Absolute Chimney Pros
Attention: Privacy & Compliance Officer
60 Carasaljo Drive, Lakewood, NJ 08701
Direct Phone: (888) 743-5883
Email: official@absolutechimneypros.com
Hours: Monday – Saturday, 8:00 AM – 6:00 PM EST